We are proud to say that the latest unannounced inspection by Care Quality Commission confirmed that City Care Services met all CQC Standards. Here is what the inspector included in the latest inspection report:
“People that we spoke with were positive and complimentary about the care and support they received from the agency. One person said, “They (the staff) are lovely people and I can’t fault them. They just know what to do for me and make me comfortable before they leave.” Care and support plans were ‘person centred’ and documented in detail.
There were regular reviews to ensure that any changes to people’s needs were being met. People were involved in the planning of their care and support.
Care staff were trained in safeguarding people from harm and they had access to policies and information regarding how to report any incidents or allegations to the local authority safeguarding team. We saw evidence that staff were trained and monitored regarding the administration of medicines.
Staff were aware of their responsibilities when recording the administration of medicines that they had given or prompted people to take.
There were training programmes and regular supervision sessions in place to ensure that care staff remained competent to deliver care and support to people using the service.
The agency had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people”.