We compiled a questionnaire, which was sent to all our service users, to gain an understanding of how they rate the quality of care City Care Services provide.
We are pleased to say that all our clients are happy to recommend our company to their friends and families. Our service is rated as 100% excellent and/or good!
The next questionnaire is due to all service users by the end of September 2017. Once all information is collected, we will update you on our findings.
We are proud to say that the latest unannounced inspection by Care Quality Commission confirmed that City Care Services met all CQC Standards. Here is what the inspector included in the latest inspection report:
“People that we spoke with were positive and complimentary about the care and support they received from the agency. One person said, “They (the staff) are lovely people and I can’t fault them. They just know what to do for me and make me comfortable before they leave.” Care and support plans were ‘person centred’ and documented in detail.
There were regular reviews to ensure that any changes to people’s needs were being met. People were involved in the planning of their care and support.
Care staff were trained in safeguarding people from harm and they had access to policies and information regarding how to report any incidents or allegations to the local authority safeguarding team. We saw evidence that staff were trained and monitored regarding the administration of medicines.
Staff were aware of their responsibilities when recording the administration of medicines that they had given or prompted people to take.
There were training programmes and regular supervision sessions in place to ensure that care staff remained competent to deliver care and support to people using the service.
The agency had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people”.
The recent client questionnaire review showed that 100% of clients would recommend our services to their friends and family! We are very proud and grateful to our fantastic carers and office support team for doing a wonderful job!
We are happy to let you know that City Care Services took part in fund raising for the Alzheimer Research UK charity! Well done and a big heartfelt thank you to everyone who made contributions.
Read about the care services we offer for Cambridge and the surrounding villages…