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Home » News - City Care Services

News

CQC Inspection – 2017

Posted on Nov 3, 2017

 

CQC logo

City Care Services

CQC overall rating

Good

19 October 2017

See the report

 

 

 

Client Questionnaire 2016

Posted on Sep 6, 2017

We compiled a questionnaire, which was sent to all our service users, to gain an understanding of how they rate the quality of care City Care Services provide.

We are pleased to say that all our clients are happy to recommend our company to their friends and families. Our service is rated as 100% excellent and/or good!

The next questionnaire is due to all service users by the end of September 2017. Once all information is collected, we will update you on our findings.

 

CQC Inspection 2015

Posted on Sep 6, 2017

We are proud to say that the latest unannounced inspection by Care Quality Commission confirmed that City Care Services met all CQC Standards.  Here is what the inspector included in the latest inspection report:

“People that we spoke with were positive and complimentary about the care and support they received from the agency. One person said, “They (the staff) are lovely people and I can’t fault them. They just know what to do for me and make me comfortable before they leave.” Care and support plans were ‘person centred’ and documented in detail.

There were regular reviews to ensure that any changes to people’s needs were being met. People were involved in the planning of their care and support.

Care staff were trained in safeguarding people from harm and they had access to policies and information regarding how to report any incidents or allegations to the local authority safeguarding team.  We saw evidence that staff were trained and monitored regarding the administration of medicines.

Staff were aware of their responsibilities when recording the administration of medicines that they had given or prompted people to take. 

There were training programmes and regular supervision sessions in place to ensure that care staff remained competent to deliver care and support to people using the service.

The agency had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people”.

Client Review – 100% recommendation rate

Posted on Sep 17, 2013

The recent client questionnaire review showed that 100% of clients would recommend our services to their friends and family!  We are very proud and grateful to our fantastic carers and office support team for doing a wonderful job!

Alzheimer Charity Walk

Posted on Jul 2, 2013

al-walk-ccsWe are happy to let you know that City Care Services took part in fund raising for the Alzheimer Research UK charity!  Well done and a big heartfelt thank you to everyone who made contributions.

Care Services Cambridge

Posted on Mar 30, 2013

Care Services Cambridge

Read about the care services we offer for Cambridge and the surrounding villages…

« Older Entries

Latest news and articles

  • CQC Inspection – 2017
  • Client Questionnaire 2016
  • CQC Inspection 2015
  • Client Review – 100% recommendation rate
  • Alzheimer Charity Walk

Previous Posts

  • November 2017
  • September 2017
  • September 2013
  • July 2013
  • May 2013
  • March 2013

About us

City Care Services is a wholly private company and our aim is to provide the highest quality of care to clients in their own homes - thereby forging closer relationships and allowing a better understanding of individual needs. We are committed to providing the highest standard of care to our 150 clients by attracting the best people to join our trusted and highly trained team of over 50 community carers and helpers

Contact us

City Care Services Ltd
Kingfisher House,
High Green,
Great Shelford,
Cambridge,
Cambridgeshire.
CB22 5EG

Telephone: 01223 842100 for general enquiries
Open: 7 days a week between 6.30 am – 10.30 pm

Registered in England and Wales under Company number: 3971063
Registered with Commission for Social Care Inspection: 1030000426

City Care Services

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